Certificate in Customer Service Excellence Co-op

    Country: Canada

    Duration: 1 Year or Less

    Program Level: College Certificate

    Country: Canada

    Duration: 1 Year or Less

    Program Level: College Certificate

Overview

This is a 31-week program – 12 weeks of which will be spent on a co-op placement in sector-related establishments such as hotels, restaurants or other relevant hospitality and tourism places. This program is powered by innRoad and Perlego. You will learn how to use the innRoad property management system.

Program Outcomes

  • Learn about the different aspects of hospitality management such as front desk operations, food and beverage management and customer service
  • Gain excellent communication skills that will allow you to work in any business environment
  • Focus on the latest developments in the hospitality and tourism industry
  • Identify and understand the techniques and theoretical knowledge required in the modern hospitality and tourism environment
  • Develop competencies such as effective problem-solving, communication skills, excellent customer service skills, leadership and teamwork
  • Acquire the necessary knowledge and skills needed to be successful in the hospitality and tourism industry
  • Strengthen your resume with Canadian work experience
  • Co-op placement

Career Opportunities

  • Front desk agent
  • Room attendant
  • In-room dining attendant
  • Concierge
  • Registration agent
  • Servers
  • Hostess
  • Bartenders
  • Sales representative
  • Tour guide
  • Travel agent
  • Visitor information counsellor

Requirements

  • Have an Ontario Secondary School Diploma or equivalent or be at least 18 years of age and pass the Wonderlic test.

For non-native English speakers:

  • Successful completion of TSOM EAP Level 2 or
  • Have the required IELTS 4.5 score or equivalent or
  • Pass the TSOM English Assessment

Computer Use Expectation

In order to successfully progress through your studies at Toronto School of Management (TSOM), it is recommended that you have access to a personal computer or laptop. TSOM offers access to computer labs on campus, but availability cannot be guaranteed and some program software may not be available on all open access computers.

Video

Tuition:

CAD3,650.00 Approx.

Application Fee:
$250
$0
Canada Information
Country

Living Costs

$11,800 - $15,750/Year

Application Fee

$100 - $200

IELTS Requirement

6.0 - 7.0

Work Opportunities

Yes; Post-Graduation Work Permit Program (up to 3 years)

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