The Office Administration – Health Services program will help you develop the specialized skills needed to work in a variety of health-care settings. You’ll learn relevant technological skills like computer applications and specialized software, medical terminology, clinical and office procedures, effective oral and written communication skills and soft skills such as interpersonal skills, teamwork and customer service.
Full Description
The Office Administration – Health Services (S135) two-year diploma program will prepare you to work effectively and efficiently in a health-care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or “people” skills.
Some of the practical and technical skills you’ll learn in the Office Administration – Health Services program include:
computer applications and software
medical terminology and anatomy
transcription
administrative and clinical office procedures
billing for medical office settings
health-care law
We’ll also prepare you to communicate effectively in a medical office environment by teaching you best practices with respect to:
active listening
effective writing for business communication
oral communication skills
Your Field Education Options
Field experience in the Office Administration – Health Services program plays an important role in preparing you for the real work ahead.
In semester 4, you will be on placement two days per week. While off-site, you will observe, shadow and practise the various technical and time-management skills required to successfully manage the day-to-day tasks that are applicable to the environment you are in. These tasks may include:
patient registration
appointment scheduling
reception duties
mail, forms and records management
working with applicable software and hardware
You may also be involved in projects that require adherence to confidentiality and privacy laws. Projects like these typically draw upon soft skills like critical thinking and problem-solving.
To successfully complete the field placement component of the Office Administration – Health Services program, you will be required to demonstrate work-readiness behaviour through exemplary attendance and punctuality, as well as professional conduct and attire.
Office Administration – Health Services placement sites vary broadly and can include:
community and teaching hospitals
urgent care, long-term care facilities
clinics and diagnostic facilities
family practice, medical and surgical specialties
physiotherapy sports medicine specialists
chiropractors
midwifery
Requirements
Applicants are selected on the basis of their academic achievement, including the required courses, and the selection criteria outlined below.
Ontario Secondary School Diploma or equivalent**
grade 12 English (C or U)
an information session is strongly recommended
basic knowledge of keyboarding skills is recommended
Special Requirements
Clinical Pre-placement Health Form requirements and program policy (for 2nd year students only)
Upon confirmation of acceptance into this program, students must meet and complete all the mandatory Pre-placement requirements for this program. It will take up to 10 to 12 weeks to complete.
Students will need to process and provide proof of their medical recordss (TDAP shot, MMR, Varicella, Hep B blood test reports/titres and Two-Step TB Skin Test) and proof of clear Vulnerable Sector Check renewed every year. These requirements must be submitted by the program specific deadline to ParaMed Placement Pass website.
COVID-19 vaccination:Public Health recommends that people working with young children and other vulnerable communities be fully vaccinated against COVID-19. As such, students who are not fully vaccinated against COVID-19 may not be able to complete the required field placement component of their program in the regularly scheduled time frame.
The health policies and non-academic requirements are designed to protect clients and vulnerable populations whom students will engage in practice. Students who do not comply with the program’s health policy and non-academic requirements, or who do not submit all required documentation by deadlines established by the program will be excluded from the clinical practicum. Exclusion from clinical practicum for any reason may jeopardize students’ academic standing and successful completion of this program.
All costs, service fees and fines associated with the overall health requirements are the responsibility of the student.
Vulnerable Sector Check requirements and program policy (renew every year)
In compliance with the requirements of our placement partners, all students in this program are required to have a Vulnerable Sector Check completed, and this check must be renewed every year before entering into field or clinical placement.
The Vulnerable Sector Check process typically takes two to three months, but under some circumstances can take four to eight months. This is required to protect the clientele of our placement partner agencies, who are considered “vulnerable persons” under the law.
Students are responsible for ensuring that the Vulnerable Sector Check covers appropriateness for “individuals being employed and/or volunteering who will be working with vulnerable person(s)”.
Students are required to keep the original copy of their Vulnerable Sector Check.
Students who are unable to provide a “clear” vulnerable sector check may not be able to start their field or clinical placement and therefore may be unable to complete the program
Students who are not eligible to attend their practice placement due to a “not clear” status will jeopardize their progress in the program.
Failure to meet the requirements for field placement will prevent students from completing the program and/or securing employment. The fees for the vulnerable sector check vary and must be paid by the student.
Please note: For admissions purposes, some programs require a higher score than the minimum stated below.
language proficiency Testing Program
Diploma/Certificate
Programs
Postgraduate Programs and Fast-track/ Bridges**
GBC Degree Programs*
George Brown English for Academic (EAP) Program
Level 8
Level 9
Level 9
IELTS (Academic)
6.0, minimum 5.5 in each skill band
6.5, minimum 6.0 in each skill band
6.5, minimum 6.0 in each skill band
TOEFL
80 (online) minimum 20 in each skill band
88 (online) minimum 22 in each skill band
84 (online) minimum 21 in each skill band
MELAB
80
85
85
PTE (Academic)
54, overall minimum
50 in each skill band
60, overall minimum
55 in each skill band
60, overall minimum
55 in each skill band
CAEL
60 (overall)
70 overall (writing 60)
70 overall (writing 60)
Cambridge English Exams (B2 First, C1 Advanced or C2 Proficiency)
169 or more (with no individual skill below 162)
176 or more (with no individual skill below 169)
176 or more (with no individual skill below 169)
George Brown Admissions Test (Mature applicants only)
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